Privacy Policy

At Furniba LLP, We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through third-party payment gateways)

Order Information

  • Product details purchased
  • Order history
  • Delivery information
  • Customer service interactions

Technical Information

  • IP Address
  • Browser type and version
  • Device information
  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and delivery status
  • Provide customer support
  • Improve our products, services, and website experience
  • Send promotional offers (only if you opt in)
  • Comply with legal obligations

3. Customized Furniture Orders

Many of our products are made-to-order or customized according to customer specifications.

Production & Delivery Timeline

  • Customized furniture orders generally require 30 to 60 days for manufacturing and delivery.
  • Delivery timelines may vary depending on design complexity, material availability, customer approvals, logistics conditions, and delivery location.
  • Customers will be informed about significant delays, if any.

4. Payment Security

All payments are processed through secure and trusted payment gateways.

We do not store:

  • Credit card numbers
  • Debit card numbers
  • CVV details
  • Online banking credentials

Payment information is handled by authorized payment processors in accordance with applicable security standards.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Logistics and delivery partners
  • Payment gateway providers
  • Technology and website service providers
  • Government authorities when required by law

All third parties are required to maintain the confidentiality of your information.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Retention

We retain customer information only as long as necessary for:

  • Order fulfillment
  • Customer service
  • Accounting and tax compliance
  • Legal obligations

Afterward, information is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

10. Data Security

We implement appropriate technical and organizational measures to protect your information against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration or disclosure

While we strive to protect your data, no online system can guarantee absolute security.

11. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

Furniba LLP reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Furniba LLP
Email: furniballp@steelglow.com
Phone: 7230066600
Address: G-28, Boranada, Boranada Industrial Park, RIICO Industrial Area Boranada, Jodhpur, Jodhpur, Rajasthan, 342012

By using our website and services, you consent to the collection and use of information in accordance with this Privacy Policy.

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